Frequently Asked Questions

Earphone (or either one of earbuds) does not pair or connect / Sound cuts in and out/ Earbuds cannot be found on Bluetooth Search.

1. Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2. Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3. Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times, once purple light flashes, reset competed.
4.At last, turn on the BT and re-connect.

T6 Earbuds:
1. Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2. Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3. Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times quickly, once purple light flashes, reset competed.
4. At last, turn on the BT and re-connect.

Why is my phone not charging when placed on the charging pad
1. Check if the metal connector is dirty, try to wipe it softly with dry cloth, paperclip or paper towels. (sweat or humidity may also lead to disconnection )
2. Please have the battery case fully charged at the beginning without putting the earbuds in.
· Swap the left and right earbuds to charge for a try.
· Put the left one in the right side of the case, so does the right earphone, which is put in the left side of the case.
· Confirm whether it’s the issue of battery case after operating steps above.
3.Reset could solve many problems occurred. Please refer to Question --1--

Green Light—Ready for charging

Blue Light—Charging

It’s suggested to use 5V 2A or 9V 2A adapter. It usually takes 3-5 hours depending on your charging device.