Frequently Asked Questions
Earphone (or either one of earbuds) does not pair or connect / Sound cuts in and out/ Earbuds cannot be found on Bluetooth Search.
1. Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2. Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3. Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times, once purple light flashes, reset competed.
4.At last, turn on the BT and re-connect.
T6 Earbuds:
1. Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2. Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3. Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times quickly, once purple light flashes, reset competed.
4. At last, turn on the BT and re-connect.
Green Light—Ready for charging
Blue Light—Charging
